Interpersonal Skills
2-3 hours
The following short courses are designed to develop your competence and confidence when engaging with a wide range of people in your working day.
Understanding and using emotional intelligence (EQ):What is EQ (self-awareness, self-management, social awareness and relationships)
Identifying your own emotional intelligence levels, your strengths and areas for improvement.
The importance of emotions in interpersonal relationships and the influence of EQ
Develop strategies to manage your emotions and respond appropriately to others.
Use EQ to build stronger relationships and improve collaboration.